System Practice Evaluation

Resilience Assessment Grid (RAG) - Consultancy

Resilience is a characterisation of certain kinds of performance. An organisation must have the potentials for resilient performance.

The four potentials in summary are:

• The potential to respond. Knowing what to do or being able to respond to regular and irregular changes, disturbances and opportunities by activating prepared actions, by adjusting the current mode of functioning, or by inventing or creating new ways of doing things.
• The potential to monitor. Knowing what to look for or being able to monitor that which affects or could affect an organisation’s performance in the near term - positively or negatively.
• The potential to learn. Knowing what has happened or being able to learn from experience, in particular to learn the right lessons from the right experiences.
• The potential to anticipate. Knowing what to expect or being able to anticipate developments further into the future, such as potential disruptions, novel demands or constraints, new opportunities or changing operating conditions.

The purpose of the RAG is to measure the potentials for resilient performance in order to manage them. 

The RAG provides a basis from which specific sets of diagnostic questions can be developed. The questions in the RAG are both diagnostic as well as formative. They focus on specific and concrete issues and are used as the basis for concrete activities - interventions or improvements.

Deliverables: 

• Prepare customised RAG evaluation assessment tool against recognised framework.
• Conduct semi-structured interviews with various nominated stakeholders from across a diagonal slice of the organisation.
• Analyse and synthesise the RAG data. 
• Prepare a report with detailed recommendations for further improvement. 
• Present the evaluation findings to the senior management team.